WI-FI EXPERIENCEFIELD REPORT
01 / 06Reputation
Visibility
Bahía Príncipe
Method
Action

The guest experience is the signal

The network can be online.
The guest can still be offline.

A hotel does not have one Wi-Fi condition. It has hundreds of places, devices and moments where the experience can change.

01 / Reputation

Wi-Fi complaints do not stay inside IT.

They become part of the hotel’s public reputation, influencing the next guest before anyone has found the cause.

“I had to go sit in the lobby to have usable wifi.”“Wifi did not work most of the time.”“…kept disconnecting from my phone…”
Excerpts from public guest reviews on Booking.com describing Wi-Fi problems. Each link opens the property’s reviews.

The commercial consequence

A lower rating changes the economics of the stay.

Research on hotel ratings has linked stronger online reputation with higher hotel revenue. Wi-Fi is one of the basic conditions guests now expect to work.

Hosteltur · International Journal of Hospitality Management

02 / Beyond the complaint

“The Wi-Fi is bad”
is not enough to act.

Weak coverage on the terrace. Congestion by the pool. A good connection at reception. Different conditions can coexist in the same hotel—and each calls for a different investigation.

What kind of problem?

Coverage gap Healthy Congestion Usable speed HighLow WeakStrong Wi-Fi signal ReceptionGuest roomsRestaurantPoolTerraceGarden

Where is it happening?

ReceptionGuest roomsRestaurantPoolTerraceGarden © OpenStreetMap contributors
HealthyCongestionCoverage gap

03 / Bahía Príncipe · operating reference

From a complaint to a location.

In a distributed hotel estate, “the Wi-Fi is bad” is too general to guide an intervention. Trazadera relates device-side measurements to the property hierarchy and the place where the experience happened.

Each reading belongs to a property, a zone and a moment.

BP-Fantasia: buildings B1 to B8, main building, exterior and parking delimited on a mapEnlarge

BP-Fantasia · product location map. Outlines identify buildings and zones; colours here are not connectivity scores.

PROPERTYWhich hotel?
ZONEWhere exactly?
READINGWhat happened?
ACTIONWho investigates?

04 / Method

The hotel supplies the movement.
Trazadera supplies the evidence.

HOTEL DEVICESTRAZADERA WI-FIDECISIONSReceptionHousekeepingMaintenancePlace · TimeSignal · Access · ServiceFilter · ComparePrioritiseManagementEstate prioritiesITTechnical investigationOperationsLocal follow-up
Operational devicesTrazadera Wi-FiPlace · Time · ConditionFilter · ComparePrioritiseManagement · IT · OperationsPriorities · Investigation · Follow-up
01Devices already in use

Operational phones and tablets measure where people already work.

02Readings become context

Measurements are filtered, located and compared by estate, time and condition.

03Teams get a next action

Management sees the trend. IT gets evidence to investigate. Operations knows where to follow up.

05 / Action

Know what to fix. Where to invest.
When to sign off.

Scope the intervention.

Give your team or supplier a specific problem, location and condition to investigate.

See examplesHide examples: Scope the intervention.
Investigate weak coverage in Rooms south.Review access-point placement using the affected zone and the diagnostic suggestion.
Lens diagnosis identifying weak signal in Rooms south and suggesting an access-point placement check.

Prioritise the investment.

Use observed conditions to decide which areas need an upgrade and where further measurement is needed.

See examplesHide examples: Prioritise the investment.
Distinguish work to prioritise from evidence still needed.Investigate Cádiz; collect more evidence in Barcelona before approving work.
Lens Compare and Act ranking: Barcelona requires verification, Cádiz needs action, Santiago is under watch, and Teide is healthy.

Verify before signing off.

Agree what improvement should look like, then check it where and when the problem occurred.

See examplesHide examples: Verify before signing off.
Check whether coverage has improved.Review the coverage level, trend and completeness before accepting the intervention.
Lens Pulse coverage summary with the observed signal quality, its trend and measurement completeness.
Complete the remaining service checks.Check internet access and name resolution. A sign-in check marked “not measured” still needs verification.
Lens service checks showing internet and name resolution status separately from the unmeasured sign-in page.

06 / Start with one property

Measure the experience
before redesigning the network.

Bring one recurring complaint, one representative property and the decision the team needs to make next.

Assess a property